From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with varying shifts. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.

Summary

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.

Essential Functions

Responsible for the efficient and professional running of the Security department.

Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.

Recognize and report safety hazards

Effectively handle any security related incidents which arise on shift.

Ensure compliance with hotel and security SOP/LSOP

Observe and report any security breaches

Oversee responsibility of Key control systems.

Conduct daily physical hazard inspections and daily patrols and complete all reports

Assist all associates with questions, problems which might occur.

Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments.

Be a problem seeker and solver.

Ensure that work area is always clean, neat and organized.

Attend and participate in meetings on a monthly basis.

Ensure that all safety and security supplies are well maintained.

Complete work or special projects as assigned and make sure to meet due dates.

Participate with the Safety Committee that will educate and communicate

throughout hotel.

Daily Responsibilities

Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel.

Check the information AYS board, daily event sheet, be informed about daily operations.

Check with your immediate supervisor for additional information.

Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc.

Develop knowledge about frequent guests and their special requests and needs.

Be familiar with cultural differences in order to meet all different customer needs.

Have PMS and Saflok skills, Security systems and Fire Systems.

Be able to work according to budget; keep constant eye on staffing level and control costs.

Be knowledgeable about etiquette and protocols.

Be familiar with all emergency plans and be able to act upon them.

Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that.

Have a good knowledge about the city and the environment.

Report any unusual occurrences immediately to the Asst. Rooms Division Manager.

Knowledge of Marriott and AHC’s Loss Prevention Standard Operating Procedures

At all times strive to represent the AHC in the most professional, courteous manner.

Pushing, pulling, bending, stooping, upward reaching and lifting 50+ pounds are required for this position.

Prolonged periods of standing and walking.

Qualifications

Must be able to walk and stand for upwards of 8 hours.

Must be able to ride a bicycle for bicycle patrol during warmer months.

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

Vehicle operator’s license: Michigan Drivers License, 3 points or less

AED/CPR/1st Aid Training preferred

Tips certification is preferred

EDUCATION And/or EXPERIENCE

High school diploma or equivalent preferred

AHC Hospitality

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