Job Summary:

The position of Security Guard is responsible for all aspects of the Security and Safety in the hospital. Performs a variety of duties and rounds to prevent fire, theft, vandalism, illegal entry to assure the personal safety of employees, patients, visitors, and physicians. Actively and consistently contributes to operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

Performs daily duties to prevent fire, theft, vandalism, illegal entry and assure the personal safety of employees, patients, and visitors.
Performs building and ground patrols to assure the safety of the hospital.
Investigate any thefts, disturbance, suspicious activity.
Facility access control includes identification of individuals entering the facilities, controlling access to and from sensitive areas, locking, unlocking, and restricting traffic at various times. To activate and deactivate anti-theft alarm system. To report crime and have open communication with local law enforcement.
Assists staff with patients, in interventions of disruption, including those on 5150 holds, by visitors and by other staff members
Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
Uses AIDET in interactions with patients and family members.
Acts with a sense of urgency when performing tasks.
Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
Reports on any equipment and or environmental issues for repair.
Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
Speaks up to stop the line and escalates potential safety events if necessary.
Completes and attends monthly training assigned.
Other duties as assigned.

Behavioral Standards:

Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.

Communication/Knowledge:

Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Experience:

Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
Six (6) months to one (1) year of current experience in an acute hospital setting as a security guard, preferred.

East Los Angeles Doctors Hospital

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