Position Summary

The hotel security guard is responsible for ensuring the safety and security of guests, employees, visitors, and hotel property. This role involves monitoring the premises, responding to emergencies, preventing unauthorized access, and maintaining a secure and welcoming environment while providing excellent customer service.

Key Responsibilities

Patrol hotel buildings, parking areas, and surrounding property on foot.

Respond promptly to emergencies, disturbances, accidents, and security incidents.

Assist guests and staff with safety concerns and provide directions or information when needed.

Control access to restricted areas and verify visitor credentials.

Investigate suspicious activities and report incidents accurately and promptly.

Complete detailed daily activity logs and incident reports.

Coordinate with local law enforcement, fire departments, and emergency responders when necessary.

Conduct routine inspections to identify safety hazards and ensure compliance with hotel policies.

Assist during fire alarms, evacuations, medical emergencies, and other crisis situations.

Enforce hotel rules and policies while maintaining a professional and courteous demeanor.

Provide visible security presence to deter theft, vandalism, and other criminal activity.

Qualifications

High school diploma or equivalent required.

Previous experience in security, hospitality, law enforcement, or military service preferred.

Valid security guard licence or certification, where required by state or local regulations.

CPR, first aid, and AED certification preferred.

Ability to pass a background check and drug screening, if required.

Skills and Competencies

Strong observation and situational awareness.

Excellent communication and interpersonal skills.

Ability to remain calm and make sound decisions under pressure.

Professional appearance and customer-focused attitude.

Strong conflict resolution and de-escalation skills.

Ability to write clear and accurate reports.

Basic computer proficiency for reporting and monitoring security systems.

Ability to work independently and as part of a team.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to climb stairs and patrol multiple areas of the property.

Ability to lift up to 50 pounds when necessary.

Ability to respond quickly to emergency situations in all weather conditions.

Work Schedule

Flexible availability, including nights, weekends, holidays, and overtime as needed.

May work rotating shifts depending on hotel operations.

Working Conditions

The hotel security guard operates in both indoor and outdoor environments, facing varying weather conditions, loud noise, and emergency situations. The role requires maintaining a professional, calm, and courteous presence while ensuring the safety and comfort of all guests and staff.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Kana Hotel Group

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