Our property is seeking a dependable and observant Courtesy Officer to help maintain a safe, secure, and welcoming environment for guests, team members, and visitors. Guided by our mission, vision, and core values, the Courtesy Officer serves as a visible presence throughout the property by conducting routine patrols, monitoring hotel activity, identifying safety concerns, and reporting suspicious or criminal behavior. This role is strictly “observe and report,” meaning the Courtesy Officer does not physically intervene in criminal incidents. The ideal candidate is professional, detail-oriented, calm under pressure, and committed to providing exceptional hospitality while prioritizing personal safety and guest well-being.

Compensation:

$22 - $26 hourly

Responsibilities:

Prepare accurate end-of-shift reports detailing incidents, observations, and actions taken
Identify and report security risks, maintenance concerns, malfunctioning lighting, and other potential hazards
Conduct regular indoor and outdoor patrols of hotel property to deter suspicious or criminal activity
Observe and report suspicious behavior, abandoned vehicles, hazards, or policy violations to hotel management and local authorities when necessary
Maintain a safe distance and immediately contact law enforcement if witnessing criminal activity
Support a positive guest experience by maintaining professionalism and responding courteously to guest concerns
Monitor guest areas, parking lots, stairwells, hallways, and public spaces for unusual or unsafe activity

Qualifications:

Excellent customer service and interpersonal skills when interacting with guests, staff, vendors, and law enforcement
Basic computer knowledge, including Microsoft Office, email platforms, and property management systems
High school diploma or equivalent preferred; related security or hospitality experience is a plus
Ability to walk the property for extended periods and work independently with minimal supervision
Strong observation skills with the ability to remain alert and professional in fast-paced environments
Reliable attendance, punctuality, and ability to work flexible schedules, including nights, weekends, and holidays
Strong written and verbal communication skills with the ability to document incidents clearly

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

MainStay Suites Columbus North - Worthington

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