Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Engagement Expectations

We Believe That Team Member Engagement Is The Basis For a Great Culture And Superior Guest Service. During Every Interaction, We Display Three Behaviors

Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation

Essential Job Functions

Responsible for practicing, supporting, and promoting Rivers Casino Philadelphia Core Values at all times
Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere
Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards
Provides exceptional customer service to guests at all times
Be aware of and handle guest opportunities
Maintain daily log, i.e. time clocks, sign-in sheets when available
Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert
Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations
Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols
Contacts supervisor when security situations require intervention beyond scope of authority
Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
Provides exceptional customer service to guests at all times.
Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.
Prevents underage gambling via access to casino floor by following identification verification procedures.
Responds to suspicions of problems or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols.
Interviews guests and employees when security incidents occur.
Contacts Supervisor Security when security situations require intervention beyond scope of authority.
Obtains assistance for accident victims.
Assists management and enforcement officers in emergency situations.
Writes detailed security reports.
Answers security calls and dispatches officers to assist per departmental standards and protocols.
Responds to emergencies in accordance with established procedures.
Performs all other duties as assigned.

Qualifications

Must be 18 years of age or older.
High school diploma or equivalent.
Six months' related experience preferred.
Must be able to form and build long-standing relations with established and new guests/players.
Excellent oral and written communication skills.
Ability to communicate with team members and guests.
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands

Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Ability to work in a noisy and smoky environment.
Must occasionally move and lift up to 25 pounds.
Able to work with others while maintaining a positive and professional demeanor.

Rivers Casino Des Plaines

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