Sangoma, a premier provider of integrated business communications solutions, is seeking a dedicated Customer Care Specialist to join our supportive and dynamic team. With over four decades of leadership in the industry, we are committed to empowering our clients through exceptional customer service and cutting-edge telecommunications technology, including our renowned UCaaS solutions. As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support and assistance, helping them to successfully utilize our products and services to meet their business needs.

Your Role:

Provide outstanding support to customers through various communication channels, including phone, email, and live chat
Assist customers with inquiries, troubleshooting, and resolving issues related to our products and services
Document customer interactions and maintain accurate records in our customer relationship management (CRM) system
Collaborate with technical support and engineering teams to address complex issues and provide solutions
Identify opportunities for upselling and cross-selling additional products or services during customer interactions
Provide feedback on customer experiences and partner with team members to improve service delivery
Stay updated on product features, enhancements, and best practices to effectively support our customers

Requirements

1-2 years of experience in customer service or support, preferably in the telecommunications or technology sectors
Strong communication skills, both verbal and written, with a focus on empathy and customer satisfaction
Ability to troubleshoot technical issues and provide solutions effectively
Familiarity with CRM systems and support ticketing tools
Ability to work well in a team environment and demonstrate a proactive approach to customer needs
Strong organizational skills and the ability to manage multiple tasks and priorities

Benefits

What We Offer:

Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
Matching 401K program - 100% match on 4%
Flexible Time Off & Company Holidays
Entrepreneurial work environment partnered with high-growth career opportunities
Compensation is $19 to $23 an hour based on experience and background

Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?

Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.

Sangoma is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Sangoma

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Customer Care Specialist