Position Purpose

Maintains security and safety of employees, guests, and properly in assigned areas by patrolling and securing areas on foot and enforcing Company rules and policies.

Duties and Responsibilities

Patrols:

Stationed in the lobby, especially when large groups arrive and/or exit providing guests with a sense of security.
Patrols various parts of the property; checks doors and stairwells to ensure locks are secure and no danger is lurking.
Patrols outdoors as well as room hallways and other activity areas, such as the pool.
Maintains communication through property radio/walkie-talkie.

Response:

Responds to complaints and calls for help if necessary. Whether the guard hears a cry for help or is summoned by other staff, the Guard must be prepared to rush to a potentially dangerous scene and calm the guests or control a situation until local police can arrive.

Surveillance:

May be required to monitor security cameras, alarm systems and other electronic surveillance equipment.

Escorts:

The Security Guard may be called to escort unruly patrons from the property. Loitered not registered at the hotel may need an escort off the property.

Administrative Duties:

The job requirement for Security Guard includes a requirement for flexibility due to the 24/7 environment of the hotel. The Guard must be available to work set shifts and cover alternate shifts when necessary. After each shift, the security officer must complete a report and communicate all activity(ies) encountered during the shift.
Schedule, evacuation and emergency procedures manual and training.
MOD checklist and Engineering checklist, hot water.

Knowledge, Skills, and Attributes

Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Word.
Must be able to read, write, and understand the English language.
Must be able to exercise confidentiality and discretion.

Sunset Tower Hotel

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Security Guard