Overview:
Our client has implemented new security protocols at select locations, including the deployment of hand-held metal detection wands for use by unarmed security guards stationed at the front entrance. These guards serve as the first point of contact for our guests and play a critical role in ensuring safety, policy compliance, and a positive customer experience.

Key Responsibilities:

Wand Screening Procedures
Conduct hand-held metal detection wand screenings in accordance with site-specific protocols.
Ensure wand usage is consistent, professional, and aligned with client standards.
Maintain respectful and clear communication with guests during screenings.
ID Verification & Entry Policy Enforcement
Verify guest identification to ensure compliance with site-specific age-related entry policies.
Acceptable forms of valid, unexpired photo ID include:
U.S. driver’s license
U.S. or foreign passport (including passport card)
Government-issued photo ID (e.g., military ID, state-issued ID)
Valid border crossing card (Mexico or Canada)
Valid Canadian photo driver’s license or ID card
Enforce the following entry restrictions:
Individuals under 18 or 21 (depending on location) must be accompanied by a guardian aged 25+.
A guardian may accompany no more than 6 minors.
If a guest refuses to show ID or presents an invalid ID, politely ask them to leave. Notify site management and/or law enforcement if they refuse to comply.
Customer Service
Provide consistent, professional, and courteous service to all guests.
Represent the site with a positive and helpful demeanor.
Use de-escalation techniques when handling challenging interactions.
Monitoring & Compliance
These procedures are being monitored at the corporate level through security cameras.
Guards must adhere strictly to all screening and verification protocols.
Any deviation or failure to comply may result in disciplinary action.

Qualifications:

Proven experience in security, especially in wand operation and ID verification
Strong customer service and communication skills
Trained in de-escalation techniques and conflict resolution
Ability to follow detailed procedures and maintain professionalism under pressure

Training Requirement:
All guards assigned to these posts must be trained on the procedures outlined above. Written confirmation is required once training is complete.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

Health insurance

Experience:

Security Guard: 2 years (Preferred)

Work Location: In person

SUS Global Enterprises LLC

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