To serve and protect the members, guests, employees, property and other resources of Quail Ridge properties in accordance with applicable laws, departmental policies and procedures, and Association Rules and Regulations.

DUTIES

Gatehouse Duties:

Access control - verify guest authorization and process entrants to the community
Assist in the maintenance of resident/member files to include master information updates and temporary/permanent guest list updates
Check the driving license of all guests/vendors entering the property
Issue and account for all residence and building keys in accordance with applicable policies and procedures
Monitor residential and perimeter fence alarms and dispatch patrol units as needed
Monitor telephones, cameras, and 911 pager, and alarm systems. Address member/resident concerns as needed
Dispatch and keep patrol units informed in the event of Medical Emergencies, Alarms and Incidents
Accurately note and report all activities
Maintain the gatehouse(s) in a clean and orderly manner
Must be able to lift 50lbs, and be able to run from danger, or to assist another
Provide assistance to residents/members as needed
Observe and report any suspicious or significant activity within sight of your post
Maintain gatehouse log books, patrol logs and incident reports as needed
Read all current Directives and Postings
Refer any vendor/resident conflict to the Shift Supervisor
Monitor property access
Keep apprised of property incidents
Must meet required attendance policies/procedures/requirements
Perform other duties as assigned

Patrol Duties:

Patrol the interior streets, common areas, residential areas, and perimeter fence-line [when appropriate] of Quail Ridge
Observe and report violations of Association Rules and Regulations to the shift supervisor, issuing written citations when appropriate
Respond to all emergencies and incidents as directed by the Gate Officer or Shift Supervisor
Respond to and investigate all residential and perimeter alarms, including entering and clearing homes, and conducting foot patrols along perimeter fences when needed
Observe and report any property damage to the shift supervisor
Report all street and residential light malfunctions
Lock and open designated buildings/offices as directed
Provide traffic control as needed
Investigate suspicious situations or activities, and inform the Shift Supervisor
Conduct tests of all equipment at the start of shift, to assure proper functioning. Report problems and malfunctions to the shift supervisor
Maintain the Department's vehicles and equipment. Report problems and malfunctions to the Shift Supervisor
Perform other duties as assigned

QUALIFICATIONS

Must be at least 21 years of age
Must have a high school diploma or its equivalent
Must have current State of Florida D' and G' Security/Firearms licenses and maintain state requalification's and active license status
Must have a valid State of Florida Driver's License
Must obtain and maintain CPR, AED, and 1st Aid certifications
Must be insurable under Quail Ridge's vehicle insurance policy
Must have clean criminal and motor vehicle records
Military, law enforcement, emergency medical or significant security experience is preferred
Must be able and willing to take directions
Must complete tasks as assigned
Must be a self-starter and eager to learn
Must be able to recognize and solve problems
Must possess time management skills
Must maintain high performance standards
Knowledge of safe, efficient mechanical operation of vehicles, golf carts and other
Must have the ability to communicate fluently in written and spoken English. (Second language is desirable)
Must be computer literate
Ability to remain calm, think, and make decisions under stress
Must present and neat and clean appearance
Must have great interpersonal skills
Must have the ability to multi-task, in a fast-paced customer service oriented environment
Must be willing to take the initiative, and have the ability to perform assigned tasks with minimal supervision
Ability to follow written and oral directions
Must be able to operate necessary equipment safely and efficiently
Must be able to walk extensively as well as sit or stand for extended periods of time while performing job functions
Must be able to lift up to 50lbs in various forms
Must be physically able to - run, jump, protecting one's self from physical harm may be required.
Ability to stand for extended periods both indoors and outdoors in the heat, cold, rain, etc

Drug Free Workplace

Equal Employment Opportunity

The Club at Quail Ridge

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