The Director of Security provides strategic leadership, operational oversight, and administrative direction for hospital-based Security department. This role is responsible for ensuring a safe and secure environment for patients, visitors, associates, and medical staff while aligning operations with organizational mission, values, regulatory requirements, and Michigan law.
This position oversees Beacon employed staff and serves as a key liaison between hospital leadership, clinical partners, regulatory agencies, and external law enforcement. In addition to security and police operations, this role provides oversight of associate badging, mailroom operations, and Kalamazoo operator services.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Operational Leadership
- Direct and manage daily operations of the Security department to ensure effective, compliant, and responsive services.
- Lead, coach, and develop Security Officers including hiring, scheduling, performance evaluation, and discipline.
- Ensure appropriate staffing levels, including oversight of schedules, holidays, and coverage needs.
- Oversee departmental training programs to ensure competency, readiness, and compliance with hospital and regulatory standards.
- Manage departmental equipment and ensure personnel are properly trained and equipped.
- Develop, manage, and monitor departmental operating budgets; identify and correct variances.
Program Quality and Risk Management
- Ensure high-quality customer service and timely resolution of security-related concerns or complaints.
- Conduct regular tours of hospital facilities and grounds to identify risks and improvement opportunities.
- Ensure officer rounds, reports, and activity logs are completed accurately and timely.
- Review incident reports and oversee investigations related to theft, loss, injuries, or security incidents.
- Serve as a liaison with regulatory agencies, accreditation bodies, and public safety partners.
Legal, Regulatory, and Clinical Collaboration
- Ensure department operations comply with Michigan law, healthcare regulations, and accreditation standards.
- Demonstrate working knowledge of Michigan criminal law, arrest authority, and hospital-based law enforcement practices.
- Provide leadership and guidance related to behavioral health encounters, including protective custody under Michigan’s Mental Health Code (PA 330).
- Collaborate with clinical leadership, risk management, and administration on safety, emergency response, and behavioral health matters.
Leadership and Organizational Engagement
- Serve as a security and public safety resource for all hospital facilities.
- Build and maintain strong working relationships with hospital leaders and external partners.
- Participate on hospital committees and interdisciplinary teams as assigned.
- Support organizational performance improvement, cost containment, and innovation initiatives.
- Promote a culture of accountability, collaboration, continuous improvement, and professionalism.
Leadership Competencies
- Drives Results
- Customer Focus
- Instills Trust
- Collaborates Effectively
Ancillary Operations Oversight
- Provide operational oversight for associate badging, including access control coordination, badge issuance standards, and compliance with security policies.
- Oversee mailroom operations, ensuring secure, timely, and efficient handling of internal and external mail and deliveries.
- Manage Kalamazoo operator services, ensuring appropriate staffing, training, professionalism, and customer service standards.
- Ensure these functions are aligned with Beacon policies, regulatory requirements, and service expectations.
- Collaborate with Facilities, IT, Human Resources, and clinical leadership to support operational continuity and access needs.
Organizational Responsibilities
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Required Qualifications
Education, Experience, and Qualifications
- Bachelor’s degree in criminal justice, Public Safety, or a related field (or equivalent combination of education and experience).
- Minimum of five (5) years of progressively responsible experience in security or law enforcement, including management or supervisory experience.
- Prior experience as a sworn, certified law enforcement officer.
- State of Michigan law enforcement certification through the Michigan Commission on Law Enforcement Standards (MCOLES) is preferred, but not required for this position.
- Certified Healthcare Protection Administrator (CHPA) certification through the International Association of Healthcare Security & Safety (IAHSS) or the ability to obtain a CHPA.
Desired Qualifications
- Former or current MCOLES certification.
- Knowledge of hospital security and healthcare law enforcement operations.
- Familiarity with Michigan’s Mental Health Code (PA 330), including protective custody and coordination with behavioral health services.
- Prior leadership experience in a healthcare-based security or law enforcement environment.
- Experience managing contracted security services.
Knowledge, Skills, And Abilities
- Strong knowledge of hospital security operations, policies, and procedures.
- Working knowledge of Michigan criminal law, arrest authority, detention standards, and evidence handling.
- Understanding of healthcare regulatory and accreditation requirements affecting security and police operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational, analytical, decision-making, and problem-solving abilities.
- Proficiency with computer systems, including reporting, scheduling, and security management systems.
- Experience overseeing ancillary operational functions such as badging, communications, or mailroom services in a healthcare or public safety environment.
Working Conditions
- Requires the ability to stand for extended periods of time throughout the workday.
- May need to vary days and hours as determined by the departments' needs. Also, longer work hours may be required under emergency conditions.
- Requires the ability to work while exposed to various weather conditions.
- May be exposed to potentially dangerous situations.
Physical Requirements
- Requires the physical ability and stamina necessary to perform the essential functions of the position.
