Facility: Player 15 Group Headquarters
Phoenix, AZ
Job Summary
Player 15 Group – the sports & entertainment company behind the
Phoenix Suns (NBA),
Phoenix Mercury (WNBA),
Valley Suns (G League), and
Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.
Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.
We are seeking an experienced and motivated
Security Supervisor to join our team. In this high-impact role, you will support all facets of security for
Player 15 Headquarters, while playing a key role in broader department initiatives.
What You Will Do
Event & Day-Day Operations
- Supervise staff during events and facility operations to ensure smooth execution
- Monitor event timelines and staffing coverage to meet operational needs
- Manage Security Control Room monitoring access control systems and video surveillance cameras.
- Serve as point of contact for on-site issues during assigned shifts
Staff Supervision & Leadership
- Direct, coach, and support hourly employees to maintain service and safety standards
- Assist Security Manager in processing staff payroll.
- Schedule their area or shift and be able to handle call offs and adjustments
- Assign tasks and adjust staffing in real time based on event flow and attendance
- Enforce workplace policies, procedures, and dress code expectations
- Provide feedback and report performance issues to management
- Properly fill out Disciplinary Action Forms (DAFs) and corrective action for managers approval
- Engage in discussion & complete coaching connects with their area/shift personnel
Customer Service & Guest Experience
- Address guest concerns and resolve issues in a professional and timely manner
- Ensure staff delivers a high level of guest service at all touchpoints
- Escalate sensitive or high-risk situations to management or security as needed
Safety & Compliance
- Enforce safety protocols, emergency procedures, and facility rules
- Conduct walkthroughs to identify hazards or operational issues
- Ensure compliance with venue policies, local regulations, and event-specific guidelines
- Respond to incidents and complete required documentation
Communication & Reporting
- Maintain clear communication with managers and cross-functional teams
- Complete shift reports, incident logs, and attendance records as required
- Relay event updates and operational changes to staff efficiently
Other Responsibilities
- Support special events, rehearsals, and non-game-day operations
- Assist with training new hires and mentoring team members
- Perform additional duties as assigned based on operational needs
What We Need From Our Security Supervisor
- Proficiency in Microsoft Office and Outlook
- Proficiency in ProWatch Access Control system/Avigilon Camera system
- Excellent communication skills
- Ability to work evening and weekend hours
Experience/ Education Requirements
- High school diploma or GED
- 3+ years security experience
- Previous supervisor experience preferred
What You Can Expect
The work environment characteristics described here are representative of those that must be met by
Security Supervisor to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to transit throughout the arena for long periods of time.This position works mainly indoors, removed from extreme weather; exposure to weather is S-Sedentary Work – Exerting up to 10 pounds of force occasionally.Must be able to carry on a conversation both on the phone and in-person.Ability to Read, Write & Speak in EnglishWide range of full-time benefit options including
- Medical, Dental and Vision coverages
- Life and Disability options
- Vacation, sick and holiday leave programs
Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
Visit our Culture page to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com
