Description
About Us
Known for embodying the spirit of aloha, and our warm hospitality and exceptional guest experiences, the
Maui Coast Hotel is a premier destination in Kihei. As part of
Paramount Hotels, a second-generation, family-owned hospitality and development company, we are committed to growth, innovation, and community impact.
Paramount has earned a reputation for professionalism that reflects our commitment to fostering a workplace that is healthy, inspiring, joyful, and abundant. Our vision is to grow sustainably, intelligently, and thoughtfully build a legacy brand that will endure for generations.
Leaders within Paramount Hotels are visionary, collaborative, abundant, and kind. Our leaders always consider our integrity and make decisions with consideration for what is in the best interest of our team members and partners. Our leaders understand that this clear-eyed comprehensive approach not only serves us well in the business area, but also internally and personally, keeping us intact.
Summary
The Security Officer – Overnight, plays a vital role in ensuring the safety, security, and well-being of our guests, team members, visitors, and property. As a visible and approachable presence throughout the hotel, this position is responsible for maintaining a safe, secure, and welcoming environment while delivering exceptional guest service.
The Security Officer conducts routine patrols, responds to incidents and emergencies, monitors hotel activities, and assists in enforcing hotel policies and procedures. Success in this role requires professionalism, sound judgment, strong communication skills, and the ability to remain calm and effective in a variety of situations.
Position Description
At the Maui Coast Hotel, our team members are dedicated to creating memorable guest experiences while fostering a culture of aloha, teamwork, and excellence.
The ideal candidate is a professional, dependable, and service-oriented individual who understands that hospitality security extends beyond protecting property—it is about creating a safe, welcoming, and positive experience for every guest, visitor, and team member. This individual is approachable, observant, and proactive, with the ability to recognize potential concerns before they escalate and respond confidently when situations arise.
Successful candidates demonstrate strong communication and interpersonal skills, sound judgment, and the ability to remain calm under pressure. They are comfortable interacting with guests from diverse backgrounds, resolving concerns professionally, and collaborating effectively with all hotel departments. A high level of integrity, attention to detail, and commitment to maintaining a secure environment are essential.
Previous experience in hospitality, security, law enforcement, military service, emergency response, or a related field is highly valued. Candidates with CPR, AED, and First Aid certifications, experience with conflict de-escalation, and a genuine passion for guest service will be particularly successful in this role.
Requirements
RESPONSIBILITIES
- Patrol hotel buildings, grounds, parking areas, and public spaces to maintain a safe and secure environment.
- Monitor and respond to security, safety, and guest-related incidents in a timely and professional manner.
- Provide a visible presence throughout the property to deter theft, vandalism, and other inappropriate activities.
- Respond to emergency situations including medical incidents, fire alarms, disturbances, and natural disasters in accordance with established procedures.
- Prepare detailed and accurate incident, accident, and activity reports.
- Investigate and document guest, employee, and property-related incidents.
- Assist guests, visitors, and team members with safety concerns, directions, and general inquiries.
- Monitor access to restricted areas and ensure compliance with hotel security procedures.
- Conduct safety inspections and identify potential hazards, reporting concerns to management as appropriate.
- Assist with lost and found procedures and documentation.
- Support hotel management during emergencies, evacuations, and other critical situations.
- Work collaboratively with local law enforcement, fire departments, emergency responders, and hotel leadership when necessary.
- Monitor security systems, surveillance equipment, alarms, and communication devices as assigned.
- Enforce hotel policies while maintaining a professional, respectful, and guest-focused approach.
- Maintain confidentiality regarding sensitive hotel, guest, and employee information.
- Other duties as assigned by supervisor or management
Qualifications
- High School Diploma or equivalent required.
- Previous security, law enforcement, military, hospitality, or related experience preferred.
- Strong customer service and interpersonal skills with the ability to interact effectively with guests, team members, and visitors.
- Ability to remain calm and make sound decisions in stressful or emergency situations.
- Strong written and verbal communication skills.
- Ability to prepare clear, accurate, and detailed reports.
- Basic computer proficiency, including email and report documentation.
- Ability to work independently and as part of a team.
- Knowledge of emergency response procedures and safety practices preferred.
- CPR, AED, and First Aid certification preferred or ability to obtain certification upon hire.
- Valid driver's license with an acceptable driving record preferred.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to patrol indoor and outdoor areas in various weather conditions.
- Ability to climb stairs, bend, stoop, kneel, and reach as needed.
- Ability to lift, carry, push, and pull up to 50 pounds.
- Ability to respond quickly to emergencies and physically demanding situations.
Schedule Requirements
- Must be available to work a flexible schedule, including days, evenings, overnights, weekends, and holidays.
- Ability to work overtime and respond to emergency situations as needed.
Job Type: Full-time
Pay: $29.20 / hr.
Expected hours: 32 – 40 per week
Benefits Include
- Health Insurance – Comprehensive Medical, Dental, vision, coverage for you and your family.
- Paid Time Off (PTO) – Prioritize work-life balance with generous leave options.
- Paid Holidays – Enjoy time off to recharge
- Your birthday off and paid – Enjoy time off to recharge and celebrate.
- 401(k) Retirement Plan – Secure your future with our employer-matching program.
- Meal Program – Enjoy daily meals at the hotel.
Shift
- 8-hour shift
- Evening/Overnight Shift
Work Location: In person
Apply today and take the next step in your hospitality Security career with Maui Coast Hotel!
