Position Title:

Security Guard Officer

Department:

Facilities/Plant Operations

FLSA:

Non-Exempt

Supervisor:

Director of Facilities/Plant Operations/Security Supervisor

Supervises:

N/A

Welcome to Legacy Pointe at UCF!

Legacy Pointe at UCF is a premier continuing care retirement community in the heart of Oviedo, Florida. Our state-of-the-art community is uniquely affiliated with the University of Central Florida, offering residents access to lifelong learning, innovative programs, and an exceptional quality of life. At Legacy Pointe, we embrace the Pinnacles of Hospitality, Service, and Accountability. These values guide our commitment to creating warm welcomes, delivering outstanding care, and taking pride in our responsibilities.

We are currently seeking passionate and skilled professionals to join our team and contribute to the vibrant culture that makes Legacy Pointe so special. If you are ready to make a difference and be part of an innovative and caring community, we would love to meet you! To learn more about Legacy Pointe, visit our website: www.legacypointeatucf.com, where you can explore Lifecare, Living Options, and our commitment to Lifelong Learning.

Job Summary:

The Security Guard is responsible for ensuring the overall safety and security of residents, associates, and their guests by ensuring that only authorized individuals enter the campus. Security Guards work hand in hand with the Health Services Team during emergency response situations. Reports to the Security Supervisor.

Essential Job Functions:

Provide quality customer service in all interactions with residents, guests and staff while maintaining the Rules of Engagement.
Represent the Company through professional demeanor and attitude.
Promptly and kindly greets all residents, guests and employees at the Gate House and around campus.
Monitors residents’ individual Emergency Response System/ Personal Help Button in addition to campus wide surveillance cameras.
Patrols campus and parking areas in an effort to prevent unauthorized parking, potential thefts, vandalism, and ensuring resident safety.
Conducts inspections of campus for safety issues such as roads for potholes, lighting outages on interior & exterior areas and other potential hazards.
Responds to campus emergencies of a medical, criminal, or mechanical nature.
Conducts resident wellness checks by phone and in-person as needed.
Provide reports of calls generated by Emergency Call System to Security Supervisor.
Performs investigation and documentation of incidents including reports of theft, accidents on campus, resident injuries and unauthorized visitors on campus.
Assists Human Resources department with employee terminations as requested.
Adheres to all company policies and procedures.
Attend departmental education and all required in-service training/education.
Maintain confidentiality of resident/family and facility information in accordance with HIPPA regulations.
Respond to all campus fire alarms and assist the fire department in the evacuation of residents when needed.
Cooperate with staff of other departments when needed.
Perform any other duties as required.

Qualifications:

High school diploma or equivalent preferred.
Prior Security experience preferred, but willing to train the right candidate.
CPR, AED & First Aid Certified eligible.
Class D security license preferred.

Critical Skills / Expertise:

Strong customer service skills.
Excellent verbal and written communication skills with attention to detail.
Sound judgment and decision making skills.
Self- directed and requires minimal supervision.
Excellent interpersonal skills.
Able to work well with others, including staff, supervisor, residents, families, volunteers and the public.

Equipment Skills:

Knowledge of windows based applications, Microsoft Excel, Microsoft Word, Internet, and e-mail.
Ability to use and interact effectively on the telephone and voice mail on a multi-line phone.

Physical Requirements:

Required walking, standing, stooping and/or bending for periods of time, climbing ladder or step stool.
Ability to sit or stand for extended time.
Ability to climb stairs, reach overhead.
Ability to lift up to 50 lbs.

Working Conditions:

Busy outdoor and indoor environments.
Exposure to heat and humidity; exposure to cold.

Hospitality Philosophy:

Legacy Pointe at UCF embraces a culture of hospitality. To that end, we include the following hospitality promises in this description. These promises must be fully exercised and are part of your performance evaluation.

Hospitality Promises:

We greet residents, associates and guest warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, associate and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, associates and guests feel important.
We ask “is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.

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