JOB TITLE: Security Officer

DEPARTMENT: Operations

REPORTS TO: LA Regional Operations Manager

REVIEW DATE: Oct 2024

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SUMMARY: Responsible for providing security services at assigned client locations.

DUTIES AND RESPONSIBILITIES:

Patrol premises regularly to maintain order and establish presence
Monitor and authorize the entrance of vehicles or people into properties
Coordinate and assist clients with the removal of wrongdoers or trespassers from the premises
Secure all exits, doors and windows after end of operations
Check surveillance cameras periodically to identify disruptions or unlawful acts
Investigate people for suspicious activity or possessions
Respond to alarms by investigating and assessing the situation
Provide assistance to people in need
Apprehend and detain perpetrators according to legal protocol before arrival of authorities
Submit daily reports of surveillance activity and incidents
Follow all company policies and procedures while on duty
Maintain a safe work environment and report safety concerns to supervisors immediately.

PHYSICAL REQUIREMENTS:

Must be able to tolerate exposure to outside elements including inclement weather for an 8-12 hours shift
Must be able to walk, run and climb stairs
Must be able to lift objects weighing up to 50 pounds
Must have sufficient hearing to respond to normal verbal speech, alarm signals, radio and telephone communications
Must have sufficient visual acuity to read and understand tenant rosters, employee listings, post order, maps, computer screens, and check identification

QUALIFICATIONS:

High School Diploma with 1 years related experience, or equivalent combination of education and experience
Excellent verbal and written communication skills (Must be able to communicate in English)
Effective public speaking skills
Professional appearance and demeanor
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Commitment to excellence and high standards
Ability to work on complex projects with general direction and minimal guidance
Ability to deal effectively with a diversity of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees.
Demonstrated ability to plan and organize projects

COMPETENCIES:

Analytical - Synthesizes complex or diverse information; Collects and researches

data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative

action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organizations strengths; weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to

changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on

commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies

appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any

time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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