Job Overview

The Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. This person is also responsible for managing the performance of the hourly workforce assigned to the facility.

Key Responsibilities

Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees
Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis
Directly oversees all day to day activities associated with opening, managing, and closing the facility
Ensures Officers correctly fill out all necessary paperwork including daily activity reports, Maintenance reports and incident reports.
Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores
Ensures the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual
May be asked to fill in for front line associates during their absences
May be asked to meet with the property's client contact on as needed basis
Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
Report incidents to ParkX Management in a timely manner (Phone and Track Tik Report)
Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office
Responsible for resolving those customer concerns that are escalated to his/her attention by the facility's front-line associates
Train new officers (Track Tik, Barnacle, Patrol rounds)
Perform other duties as assigned

Qualifications

High School Diploma
Must be certified security officer by the state of Virginia
Minimum of at least 1 year experience in customer-service related field
Valid driver's license without major violations
Flexibility to work after hours and weekends, as needed
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
Strong sense of urgency
Strong problem-solving, time management and communication skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
Push, pull or lift up to 50 pounds
Continuous repetitive motions
Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

Compensation:

Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

Opportunities for Advancement within our expanding portfolio
Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):

Free Parking and EV charging
Parental Leave Program
Enjoy a Friendly Work Environment that values collaboration
Note benefits vary depending on the function of your role

Comstock Companies

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