Company:
At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.
Your Purpose
As a critical member of the Brightline Safety & Security team you will provide a safe and enjoyable work environment for yourself and others by monitoring and patrolling our modern stations by engaging in professional security practices while enforcing rigid procedures to control access. While working in a small team environment and reporting to a supervisor, you will have high guest interaction and use sophisticated technology to screen traveling guests and their belongings. If you take pride in providing security at the highest level by staying alert to all possible scenarios while being hospitable and respectful to everyone, this is the job for you. member of the Brightline Security team, this position is essential in carrying.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Your Role
- Enforce all policies and procedures set forth by management team.
- Conduct safety and security patrols on foot in all assigned areas.
- Watch and listen for suspicious behavior or unusual situations that may create a security or safety concern.
- Sound alarms or call police/fire department as needed in a security or safety situation.
- Conduct checkpoint screening of all guests and luggage in a professional and polite manner using x-ray machines and wands.
- Retain and implement knowledge of all equipment necessary to carry out screening duties, as well as current certification to operate screening equipment.
- Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline entities; respond to questions and information requests from guests and outside agencies.
- Maintain accurate logs and provide required reports, including investigative documents.
- Cordially respond to requests for assistance.
- Remain focused, aware and vigilant in a busy environment to control access through assigned posts in accordance with Brighline’s security initiatives.
- Monitor building Closed Circuit Television (CCTV) and all intrusion/fire alarm systems.
- We are a new business model – agile and evolving. This job description isn’t’ meant to be a complete list of your qualifications or all the things you do.
- Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
