“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today! Security Specialists are detailed examples of this because they are driven champions when collaborating with internal partners, as well as with local, state, and Federal law enforcement representatives. While working in the Communications Center, they encounter a variety of activities including receiving, filtering, and delivering information, dispatching Cast Members to incidents, and writing and distributing mass notifications.
We are driven by passion, dedication, optimism, and the belief that everybody can grow! If you are interested in taking on this challenge, apply today!
The pay rate for this role in Florida is $24.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Responsibilities :
- Research ongoing communication in external markets that can educate and guide leadership regarding incidents affecting property
- Capture incoming calls, prioritize emergency and non-emergency information, and accurately dispatch Cast Members promptly as needed
- Audibly intake and transcribe communication and documents for leaders using Computer Aided Dispatch (CAD) software
- Monitor multiple alarm monitoring software programs and dispatch internal and external partners for emergency response situations
- Actively use radio telecommunication and computer technology to record field operations for Guests and Cast Members
- Perform other related tasks and duties as assigned by leadership
- Maintain strict discretion and confidentiality
- Deliver clear and concise verbal and written messages through concise communication skills that facilitate and build a mutual understanding and positive relationship with a wide variety of external and internal partners
Basic Qualifications :
To be successful as a Security Specialist, you will need:
- A valid Florida Driver's License
- Eligibility to obtain and pass the Florida Class D Security License Examination
- Ability to multi-task, which includes listening, entering data, accessing information, and dispatching services at the same time
- Flexible, adaptable, willing, and able to calmly adjust to changing priorities in a high-pressure and fast-paced team workplace
- Ability to work with limited direct leadership and use good judgment when making decisions
- Experience in fundamental business skills and proficiency in standard office software programs, such as word processing
- One year or more of experience in positions of growing responsibility within security, military police, law enforcement field, Emergency Management (EM), Emergency Medical Services (EMS), dispatch experience, or related field
- Certified 911 Dispatcher, equivalent emergency communications certification, or high-volume call center experience
Preferred Qualifications:
Here are the outstanding preferred skills we are looking for:
- Proven knowledge of Walt Disney World property, structures, resources, policies, and procedures
- Familiarity with Computer Aided Dispatch (CAD) software
- Ability to type 30 WPM
Additional Information :
Schedule Availability
- Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am, 5:00am.
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays as required.
- Ability to be flexible with work-hours in order to respond to urgent issues, to the situational needs and requirements of the workload.
- The Security Specialist position is a costumed hourly role.
