Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.
General Overview
The Night-Time Security Officer serves as the Company’s on-the-ground resource across Heirloom’s New Orleans portfolio. This role is critical to Heirloom’s noise mitigation strategy and ensuring the safety of Heirloom guests. The Night-Time Security Officer will ensure that we are following our Internal Noise Mitigation SOP and will respond to guest issues during their shift. This includes but is not limited to responding to units that our Guest Communications Team has attempted to contact about their noise levels (this may require breaking up parties or asking guests to leave) and regularly completing rounds of the property for preventative noise and nuisance mitigation.
Essential Functions
- Conduct regular rounds of assigned properties to ensure that our guests are being respectful of our neighbors and following all rules outlined in our Usage Agreement.
- Provide on-site response during all scheduled shifts to address guest issues, noise complaints, etc.
- Complete incident reports related to on-shift incidents or offline noise sensors, as needed.
- Dispatch housekeeping and maintenance, as needed.
- Work collaboratively with Guest Communications to assist with on-site guest response, as needed.
- Work collaboratively with senior management to streamline Heirloom’s property management practices.
- Occasional work from the front desk in one of our hotel building’s lobbies, as needed.
- Special projects, as assigned.
Requisites
- 1+ year of experience working in private security in New Orleans.
- Valid driver’s license, access to reliable personal transportation (vehicle), and upstanding driving record.
- Demonstrated proficiency in adopting and leveraging various digital tools
- Ability to travel to our properties across Orleans Parish as needed during scheduled shifts. Exact location of post may vary based on business needs.
- Personal smartphone with active data plan required for work-related communication and task management.
- Proactive approach to problem solving (critical thinker), resourceful
- Able to confidently manage confrontation in a hospitality context while maintaining professionalism.
- Exemplary planning, multi-tasking, and time-management skills
- Able to lift up to 50 lbs comfortably
Schedule & Compensation
- The Night-Time Security Officer role is a part-time role based at one of our multi-unit properties in New Orleans. While this role will be primarily based on a single site, there may be occasions where security personnel are asked to patrol other locations and properties on an as needed basis. All properties are located in Orleans Parish.
- The work schedule will be Thursday, Friday, and Saturday from 9:00pm - 3:00am local time.
- Compensation for this role is hourly and commensurate with experience.
- A monthly gas stipend will be provided.
