ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.
Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.
About the role
The Ulysses Security team is responsible for fostering a secure, welcoming, and comfortable environment for all guests, visitors, and team members. This department plays a key role in the overall guest experience by maintaining a strong presence across the property, supporting other departments (especially Food & Beverage) in delivering safe and elevated service, and ensuring the integrity and safety of the hotel’s operations. Security Guards are charged with protecting people, property, and assets while representing the hotel's values through professional, proactive, and guest-first conduct.
What you'll do
- Enforces hotel policies, local laws, and safety regulations throughout the property, including guest areas, back-of-house, and exterior grounds.
- Performs frequent patrols of the hotel, including guest floors, entrances, F&B outlets, event spaces, and parking areas to ensure guest and team member safety.
- Monitors behavior in bars, restaurants, and lounges to ensure responsible alcohol service, de-escalate disruptions, and protect the safety and comfort of guests and staff.
- Supports staff and leadership during guest incidents and disturbances, providing respectful interventions, removals, or coordination with local authorities when needed.
- Responds immediately to emergencies, including medical calls, fire alarms, evacuations, or facility threats, while following all hotel protocols.
- Completes thorough and accurate shift, safety, and incident reports in a timely manner.
- Assists with lost and found procedures, ensuring secure documentation and handling of guest property.
- Maintains high visibility in key areas, offering guest support, responding to questions, and representing the hotel with professionalism and care.
- Partners with other departments, particularly Front Desk, Engineering, Housekeeping, and F&B to support smooth, safe daily operations.
- Ensures restricted areas, event spaces, and guest-only areas are secure, especially during high-traffic events or late-night shifts.
Delivers guest service with professionalism, positivity, and warmth.
-
Demonstrates awareness of the hotel’s daily operations and events. Builds guest rapport through attentive presence, active listening, and helpfulness.
- Anticipates guest needs and handles conflicts with discretion and tact.
- Actively contributes to a positive and collaborative team culture.
Qualifications
High school diploma or GED
-
Prior experience in security, hospitality, nightlife, or guest-facing roles preferred. Working knowledge of local laws related to safety, trespassing, and alcohol service. Must possess excellent judgment, interpersonal skills, and conflict resolution ability.
- Able to walk, stand, and patrol for extended periods in both indoor and outdoor environments.
- Must be available to work nights, weekends, and holidays required. Requires standing or walking for extended periods, often in varied weather conditions.
- Will encounter loud environments, nightlife settings, and occasional high-stress or emergency situations.
- Uniform is required and must meet company appearance standards.
Perks & Benefits:
Starting rate from $17/hr
- Health insurance, dental insurance, vision insurance,
- Annually: 10 vacation days, 5 paid sick days, 11 paid holidays
- 401k with 4% company match
- 40% Gym membership Discount
- Food & beverage discount and discounted hotel rooms at ASH Proper
- Opportunity for growth within Hotel Ulysses and parent company ASH NYC.
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.
